K-TECHK-TECH STORE
Returns and refunds
Updated 27 October 2026. This policy applies to all products purchased from K-Tech IT Solutions in Guyana.
Request a return within 7 days
Contact us within 7 days of delivery or collection to request a return. This seven-day window applies to all products, including higher-priced items.
Change-of-mind returns
If you change your mind, a restocking fee of 10% of the product price you paid applies. This fee is deducted from the product refund. You are responsible for arranging and paying return transport after agreeing the return arrangements with us.
Faulty items
We test returned items to confirm the reported fault. When testing confirms the fault, we refund the product price and cover the return transport cost. No restocking fee applies to confirmed faulty items. Contact us before arranging transport so we can agree how the item will be returned.
How to arrange a return
Send your order reference, product name and reason for the return to WhatsApp +592 625 7030, or call +592 625 7030. We will confirm the return arrangements and explain the testing and refund process. Please contact us before sending an item back.
Warranty and your rights
Product warranty coverage is separate from this return policy. Ask us about the warranty applicable to your item. This store policy does not limit any rights you may have under applicable consumer law.